Report a problem

Report a problem on a cycle route

If you've spotted a problem on a cycle route such as poor surfacing, overgrown hedges, potholes or debris on the highway please visit the CTC's Fill That Hole website. By filling in the form your email will go directly to the local authority responsible for correcting the problem.

Where there is a case of obstruction or dangerous driving then contact the police on the number below. If there is restricted parking (yellow lines, pay-and-display, limited waiting) in addition to the bike lane then report it to the council parking services as below.

If you have a suggestion about cycling infrastructure in Bristol you can log it on www.bristolstreets.co.uk. This website is checked periodically by Bristol City Council's walking and cycling team.

Bristol

Pot holes and poor surfaces

You can submit a Street Fault online. However if the fault is urgent then you should use the phone to report a problem, contact Bristol City Council on 0117 922 2100 (from 8.30 am to 8 pm Monday to Friday, choose option 3. All other times - 0117 922 2050)

Use this number to report glass on the footway or highway or cycleway and it should be cleared within 24 hours. To receive an update on your call, quote your postcode to the operator.

Suggest an improvement

If you want to suggest an improvement you can log it at Bristol Streets or email traffic.management@bristol.gov.uk

Illegal parking

To report illegally parked cars you can contact Parking Services on 0117 922 2198 or parking.services@bristol.gov.uk

The Avon and Somerset Constabulary website has some useful information on removing obstructions. You can also record violations on the website bristol.mybikelane.com.

Abandoned bicycles

To report an abandoned bicycle contact 0117 92 22100 and choose option 5.

Roadworks

There are clear guidelines that all contractors undertaking work on roads are required to follow including displaying a contact number.  If that doesn't resolve the problem then use the BCC Roadworks Helpline 0117 9031212.

South Gloucestershire

To report a problem directly to South Gloucestershire Council visit the following problem report pages: defective highways structures or public rights of way.

To report an abandoned bicycle, or for parking problems, contact 01454 868000.

North Somerset

If you see somewhere out on the network that needs maintaining please let the Streets and Open Spaces Team know. Either phone 01934 888 802 or email streetsandopenspaces@n-somerset.gov.uk. To report a problem online to North Somerset Council, use the problem reporting page or call 01934 888 888 (lines open Mon-Thurs from 8.45am-5pm and Fri, 8.45am-4.30pm).

Bath and North East Somerset

To report a problem to Bath and North East Somerset Council, visit the road report page on their website or call 01225 39 40 41.

Other Links

• Police - for dangerous driving and obstruction 0845 4567000
• Complaints about taxis
• Complaints about buses